We hope you love your purchase from Red Blush and we are so thankful you are supporting our small business.
PLEASE NOTE: We only offer exchanges or store credit on full priced items. All sale items will only be only exchanged if faulty. All details are listed below in our Return Policy.
CHANGE OF MIND?
Have you had a change of heart or your item doesn't fit right? No worries at all, we are more than happy to provide you with a store credit voucher that is valid for 12 months. In order for you to return your items you must meet the following criteria:-
- It must be within fourteen (14) days from when your item is delivered by Australia Post or you receive your item in store;
- You must provide your proof of purchase receipt;
- The item must not be jewellery, hair accessories, candles, consumables, bath and body items (eg. hand cream, perfumes etc.), any sale items or gift cards;
- All returns must be in the same condition as it was when initially purchased (eg. unworn, unwashed, all labels and tags including hang tags still attached, not soiled or damaged, hasn't been altered etc).
We want to keep this a simple process for you, so, to start the process of returning your item all you need to do is email us at email@example.com and let us know which item you wish to return along with your receipt. Once we receive your return we will then email you with a store credit discount code that can be used on all products online and in store.
PLEASE NOTE: All return postage is at the customers expense and customers responsibility. We recommend tracking your item to ensure it does not get lost in the post and arrives to the correct address. We do not hold the responsibility for lost items in the post.
We take pride and care in checking everything to ensure it is up to scratch but if you have purchased an item that you believe is faulty, firstly, from the management and staff we sincerely and deeply apologise for the inconvenience. We are more than happy to provide you with a refund, store credit or exchange within fourteen (14) days from when you receive your item. To start the returning process please email us at firstname.lastname@example.org outlining the issue with photos. Once we receive your return we will then process your refund or store credit. All returns must be in the same condition as it was when initially purchased (eg. unworn, unwashed, all labels and tags including hang tags still attached, not soiled or damaged, hasn't been altered etc).
PLEASE NOTE: We recommend tracking your item to ensure it does not get lost in the post and arrives to the correct address. We do not hold the responsibility for lost items in the post.
SALE ITEMS: All discounted, sale or clearance items are purchased as is and are final. We only offer any refunds, exchanges or store credit on sale items
REFUND: We only offer refunds if an item is faulty.
NEW SALE ITEMS: If an item goes on sale after you have purchased it, we do not accept returns on this item for you to then buy it back at the new sale price.
PATTERNS & COLOURS: Patterns and colours may slightly vary from the picture as each individual piece is unique.
RETURN POSTAGE: Return postage is at the customers expense unless an item is faulty.
POSTAGE: We only post Australia wide.
POSTAGE: All orders are posted as soon as possible with Australia Post on our working week days. All orders over $150 will be express posted to you for FREE. All orders under $150 have the option of standard post ($10) or express post ($15).
STORE CREDIT POSTAGE: Our postage policy (mentioned above) still applies on all store credit. Store credit can only be used on products and not postage as the website provider does not allow it and this is out of our hands or control. If you wish to use some of your store credit for postage please let us know and we can refund you the shipping rate after it has been paid.
OUT OF STOCK ITEMS: All of our items in our online store are in our physical store as well. This means everything sold in store is taken off the website immediately but sometimes there might be a mistake on our end or a glitch in the system and the item hasn't come off the website before you purchase it. If this happens please note we really are deeply sorry. We try our very best in making sure our online inventory is correct but sometimes we get it wrong because in the end we are only human. On the rare occasion it does happen we can offer you a store credit voucher or refund on that one particular item only. If you order multiple items and one of those is out of stock, we will only take actions on that one item and the rest will still be processed and posted.
CANCELLING AN ORDER: After you have made an online order we cannot cancel it and you will need to follow the return policy outlined above.
FREE GIFT: All paid orders regardless of how much you spend will receive a free gift from us to say 'thank you'. Our free gifts are non refundable and non exchangeable. We really appreciate you supporting our small business.
We are a small business and we try our very hardest to make all of our wonderful and amazing customers happy.
Thank you so much for choosing us and shopping with us. We cannot express how grateful we are and we hope you love your goodies.
- Red Blush team xx