We hope you love your purchase from Red Blush and are so thankful you are supporting our small business. When you make a purchase through us whether it is online or in store it means that you agree to our Return Policy set out below.
PLEASE NOTE: We do not offer refunds but a store credit will be issued instead. Also, sale items are final and there are no returns on these at all. All details are listed below in our Return Policy.
CHANGE OF MIND?
Have you had a change of heart? No worries at all, we are more than happy to provide you with a store credit voucher only that is valid for 12 months. In order for you to return your items you must meet the following criteria:-
- It must be within fourteen (14) days from when you receive your item;
- You must provide your proof of purchase receipt;
- The item must not be swimwear, jewellery, hair accessories, candles, consumables, bath and body items (eg. hand cream, perfumes etc.), any sale items and gift cards;
- All returns must be in the same condition as it was when initially purchased (eg. unworn, unwashed, all labels and tags including hang tags still attached, not soiled or damaged, hasn't been altered etc).
To start the process of returning your item all you need to do is send us an email at email@example.com and let us know which item you wish to return along with your receipt. It is as simple as that and we can get the ball rolling!
PLEASE NOTE: Return postage is at the customers expense and customers responsibility. We recommend tracking your item to ensure it does not get lost in the post and arrives to the correct address. We do not hold the responsibility for lost items in the post.
We take pride and care in checking everything to ensure it is up to scratch but if you have purchased an item that you believe is faulty, firstly, from the management and staff we sincerely and deeply apologise for the inconvenience. We are more than happy to provide you with a refund, store credit or exchange within fourteen (14) days from when you receive your item. To start the returning process please email us at firstname.lastname@example.org outlining the issue with photos. All returns must be in the same condition as it was when initially purchased (eg. unworn, unwashed, all labels and tags including hang tags still attached, not soiled or damaged, hasn't been altered etc).
PLEASE NOTE: We recommend tracking your item to ensure it does not get lost in the post and arrives to the correct address. We do not hold the responsibility for lost items in the post.
SALE ITEMS: All discounted, sale or clearance items are purchased as is and are final. We do not do any refunds, exchanges or store credit on sale items.
NEW SALE ITEMS: If an item goes on sale after you have purchased it, we do not accept returns on this item in order for you to get it at the new sale price.
PATTERNS: Patterns may slightly vary from the picture as each individual item is unique.
POSTAGE: All orders are posted as soon as possible with Australia Post on our working week days. All orders over $99 will be express posted to you for FREE. All orders under $99 have the option of standard post ($10) or express post ($15).
OUT OF STOCK ITEMS: All of our items in our online store are in our physical store as well. This means everything sold in store is taken off the website immediately but sometimes there might be a mistake on our end or a glitch in the system and the item hasn't come off the website before you purchase it. If this happens please note we really are deeply sorry. We try our very best in making sure our online inventory is correct but sometimes we get it wrong because in the end we are only human. On the rare occasion it does happen we can offer you a store credit voucher or refund on that one particular item only. If you order multiple items and one of those is OOS, we will only take actions on that one item and the rest will still be processed.
CANCELLING AN ORDER: After you have made an order we cannot cancel it and you will need to follow the return policy outlined above.
FREE GIFT: All paid orders that are posted regardless of how much you spend will receive a free gift from us to say 'thank you'. We really appreciate you supporting our small business.
We are a small business and we try our very hardest to make all of our wonderful and amazing customers happy.
Thank you so much for choosing us and shopping with us. We cannot express how grateful we are and we hope you love your goodies.
- Red Blush team xx